Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In the unlikely event that we sent you the wrong item/size we will send you the correct size immediately and of course cover shipping. In the other unlikely event that the item is faulty, damaged, or has some manufacturing problem we will issue a refund immediately upon receiving proof of the error.

Non-returnable items

Unfortunately, we cannot accept returns on our socks (for hygiene reasons)

Important Information

  • Our garments are hand-printed on demand, making each piece unique. To minimize returns, we encourage you to contact us for sizing assistance before placing your order. 

For returns/exchanges, email us at info@dulainnapparel.com before sending back any items. Unannounced returns cannot be accepted.

To start a return, you can contact us at info@dulainnapparel.com. 

If your return is accepted, we will the pass on instructions on how and where to send your package.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless, of course, the refund is due to a fault on our end. As we are still a small business we do not have a the ability to provide free shipping and returns. 

You can always contact us for any return question at info@dulainnapparel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dulainnapparel.com.